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Comply with Organisational Information Security Policy particularly regarding the Roles and Responsibilities of System Administrators together with familiarising yourself with the supporting policy framework available at https://stfc.ukri.org/about-us/how-we-are-governed/policies-standards/ict-acceptable-use-policy/ and https://community.jisc.ac.uk/library/acceptable-use-policy (or for STFC Staff at https://ukri.sharepoint.com/sites/thesource-stfc/SitePages/Information-Security-and-You.aspx )
Respond to Security patching or other change notifications and instructions issued by the Cloud Operations Group within the timescales specified in the message.
Report any suspected or actual security incident or other misuse of the VM immediately to cloud-support@stfc.ac.uk and must not attempt to remedy or investigate yourself.
With respect to any software you install you must ensure that all applicable license and terms and conditions of use are met.
Inform the Cloud Service Manager immediately if you can no longer abide by the existing or updated Terms of Service.
Credentials applicable to the VM (such as X509 host certificate and Kerberos private keys) MUST be obtained through the Cloud Support Team. You MUST apply and maintain appropriate protection to prevent exposure or misuse for all such credentials and NOT export private keys or take any other action which would prejudice credential re-use in future VM instances.
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Notify you of any changes to the Terms of Service via email.
Provide a continuous service as far as we reasonably can with the understanding that it will be be necessary to schedule maintenance intervals and downtime of some or all services. That there will also be periods where some or all services are unavailable due to unexpected failures.
Protect the security and privacy of the data we hold about you as described in our STFC Cloud Privacy Policy.
Not acquire intellectual property rights over your software or data.
Advertise any scheduled service interventions no later than 1 working week before they commence via email.
Respond promptly to any comments, complaints, requests or issues submitted to the STFC Cloud Support Team email address (mailto:cloud-support@stfc.ac.uk)