Contact Details

Owned by Chris Green
Last updated: Dec 18, 2024 by kalibh.halford
1 min read

Contact Support

For support, queries and requests please email us at cloud-support@stfc.ac.uk

Customer Support Portal

You can access our customer support portal at https://stfc.atlassian.net/servicedesk/customer/portal/6. Here you can raise tickets against specific issues using forms and view your outstanding issues.

Mailing list

You can subscribe to our mailing list at https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=STFC-CLOUD to receive notifications from the Cloud team about any upcoming interventions, issues and changes in documentation.

Slack

You can join the STFC Cloud Slack to https://stfc-cloud.slack.com/ to chat with the Cloud team, share feedback and message other users.

This is also the fastest way to get any notifications about the service. If you are unable to sign up, please email cloud-support@stfc.ac.uk and we will add your email domain to the white list.

 

Important

Please use the email provided above for requests, support and queries instead of messaging cloud team members directly on Slack.

Email requests are actively monitored and prioritised over direct Slack messages, which may be ignored or receive delayed responses. Emails also allows us to assign issues to the most appropriate team member to resolve your issue quickly.